FAQ

About The Process

How long does the whole process take? (Consultation – installation)

This process completely depends on the type of project you are working on. If it is a new build, we will work with you from the beginning to the end to ensure coordination with you/your contractor. If you are ready for a kitchen immediately, we can have it measured, ordered and installed within 5 weeks for Kitchen Craft and 8-9 weeks for Deslaurier.

How can I get started?

You can get started by visiting our design team at your showroom. They will be able to work with you to better understand your needs and design the room that is perfect for you. Know you want to sit down and get working on your design? Give us a call and we’ll book you a free one-on-one design appointment.

What do I need to prepare to for the installers?

Your Kitchen is the last piece in a home renovation. This means that flooring, paint etc. should be done before cabinetry is installed.

Do I need to be there for the installation?

No- we just need access to your space but you do not need to be there during the installation process.

Do you install in cottages?

Yes. Our team are experienced and fully equipped to install in cottages, in any season.

Can you install at my cottage in the winter?

Yes. Our 4X4 trucks are equipped with chains and ready to tackle any challenging winter roads.

I need cabinets installed in my island cottage, is that an issue?

That is not an issue. Whether your cabinets need to be installed in a property located on an island or down a poorly maintained road in winter our team is equipped to deliver.

About Cabinets

What is the warranty on your cabinets?

Both Kitchen Craft and Deslaurier offer a comprehensive manufacturer’s warranty.

Kitchen Craft has a lifetime cabinet warranty. “Subject to the exclusions and limitations set forth in this Limited Warranty, We warrant to You that each Product will be free from defects in material and workmanship, under normal use and maintenance”. For more information on the warranty, visit Kitchen Craft.

Deslaurier Custom Cabinets has an extensive 20-year warranty: “Deslaurier Custom Cabinets Inc. (Deslaurier) warrants that all cabinetry and components excluding countertops (the Warrantied Goods) manufactured by Deslaurier shall be free from defects in workmanship and materials when employed in normal residential use“. For more information visit Deslaurier.

How do I care for my new cabinets?

Use a soft damp cloth to wipe down your cabinets- never get your cabinets wet when you are cleaning them. For more intensive cleaning needs, there are products that are “wood safe” on the market. Always ensure and fully research a product before you apply it to the surface of your cabinet doors. Give us a call if you are unsure!

How do I follow up after installation?

If you have questions or concerns after your new cabinets have been installed please contact us. We are always here for support!

What materials are your cabinets made from?

Kitchen Craft and Deslaurier both have solid boxes made from particleboard. Kitchen Craft bases come with a top and bottom nailing strip back whereas Deslaurier base backs are solid.

What materials are your cabinet doors made from?

We offer a variety of finishes and species to meet your specific needs. We carry solid wood, MDF painted, Thermofoils, Polyesters, European Textured Melamines and more! Each type has its own set of pros and cons. By discussing your needs and your vision, we will determine what is the best fit for you and your family.

How long will the cabinets last?

With proper care and maintenance, your cabinetry will last a lifetime.

Do you have any products that are pre-built?

We have a new line of Canadian-made vanities that are cash and carry (meaning you can take them right off our showroom floor!). You have the option of taking a vanity the day of, right off our floor or you can wait two weeks for a specific order. These are the perfect and affordable answer for all your DIY project needs (and you’re still buying Canadian!!!).

We carry three colours and four vanity sizes (30”, 36”, 48”, 60” single bowl, 60” double bowl) as well as linen towers and vanity mirrors. These vanities come with soft close hinges, doorknobs, and a quartz or granite top with under-mount sink.

About Counters

What kinds of countertops can you provide?

We work with Canadian suppliers such as Cambria, Caesarstone, Premoule and more to provide the highest quality countertops. We offer Quartz, Granite, Dekton and Laminate. We have the largest selection of Cambria Quartz in the area boasting over 100+ colours. We also have over 100+ colours of Laminate countertops to pick from and are equipped with a laminate top cut shop at our location.

What is the advantage of each countertop type

• Granite: The perks of granite are that it’s durable, naturally beautiful and does not require much maintenance. Granite is a naturally occurring material which means no two slabs will ever be the same. Granite typically requires you to visit our supplier, Latitude, and pick out your slabs.
• Quartz: Wide range of colours and styles, durable, non-porous stain & germ-resistant surface. Quartz is man-made which means you can choose your tops off of our samples in the showroom. Quartz is extremely consistent in pattern and colour and completely maintenance-free. Once it’s installed you never have to do anything to it again.
• Laminate: Cost-effective, non-porous stain & germ-resistant surface. We use Premoule laminate that is on a particle board base. The downside of laminate is that it is not compatible with under-mount sinks and any end or mitres are susceptible to water damage if exposed.
• Dekton: A sophisticated blend of raw materials used to produce the very latest in glass and porcelain as well as the highest quality quartz work surfaces. This ultra-compact surface has a number of advantages:  High UV resistant, scratch-resistant, maximum resistance to heat and fire, fireproof, low water absorption (amazing option for outdoor kitchens), resistant to abrasion and more.

What is the most popular countertop material

As the trends come and go, so are what is most “popular”. The type of countertop really depends on the project and each customer’s individual needs.

General Counter Care Tips

• Wipe down surfaces daily.
• Use everyday dish soap and a soft cloth for cleaning.
• Use cutting boards or a butcher’s block when using knives.
• Put down placemats and trivets to protect surfaces from heat.
• Know your manufacturer’s recommendations for cleaning products and materials.

How do I care for my Quartz countertop?

Wipe down the counter with a soft cloth and mild detergent regularly. It is recommended that you clean spills as soon as possible and avoid harsh cleaners. Avoid placing hot pots & pans directly on the surface as this can cause Thermoshock- cracking of the quartz surface from exposure to extreme heat.

How do I care for my Granite countertop?

High-quality granite counters are relatively low maintenance. It is recommended you clean use a PH neutral cleaner and a soft cloth for daily cleaning. Avoid harsh chemicals and scrubbers to preserve the surface. Avoid placing hot pots & pans on the surface as this can cause Thermoshock. Most suppliers will recommend sealing your granite on a yearly basis or going with “Dry-Treat” sealer, which is guaranteed to seal your granite for 25 years.

How do I care for my Laminate countertop?

Daily cleaning is recommended using a mild detergent, warm water, and a microfiber cloth. For tough stains avoid scrubbing or using any abrasive products as this will scratch the surface. Mix a baking soda and water paste and allow it to sit for a few minutes before wiping down the countertop.